Refund policy
MADE TO ORDER FURNITURE, OUTDOOR KITCHEN CABINETS, PERGOLASÂ
Order Changes and Cancellations: a. Order Changes: Once an order is submitted, you have until the end of business the following day to make any changes. After that, there is a $125 change order fee plus any additional product costs. After the end of business on the day following the order date, no changes are allowed. b. Order Cancellations: Once an order is submitted, you have until the end of business the following day to cancel the order. Canceled orders will be refunded in full less a 10% processing fee. After the end of business on the day following the order date, no cancellations are allowed. 10. No Return Policy: WS does not stock any assembled products. Thousands of cabinet components are stocked to build one kitchen order at a time. Therefore, WS has a No Return policy. 11. Venue: Any dispute resolution will be brought in Palm Beach County, FL. 12. Warranty: Dealer to provide limited warranty information to end customer.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
IF INSTALLED THERE IS NO REFUND ALLOWED
To start a return, you can contact us at sales@sunzoutoutdoor.com. Please note that returns will need to be sent to the following address:Â 711 KOEHLER AVE RONKONKOMA NY 11779
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@sunzoutoutdoor.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@sunzoutoutdoor.com.